RideDesk
Guided chat bot

It books the ride. At 2am. Correctly.

The bot greets your customer by name, offers a menu — book a transfer, find my booking, get a quote, talk to a person — and then holds a real conversation across messages: pickup, destination, date, passengers, live prices per vehicle class, confirm.

Every price comes from your own quote engine, the same one your website and your staff use. The bot cannot invent a number, cannot promise a discount, and knows the difference between a booked ride and one still awaiting your approval.

Included inFree ForeverFreePro$99/moEnterprise$199/moFull pricing

  • Three channels, one brain

    WhatsApp, the website chat bubble and your own Telegram bot — the same guided flows everywhere, switched per channel, with tappable buttons and lists where the channel supports them.

  • Real prices, real bookings

    Quotes come from your rate card through the server-side quote engine; a confirmed conversation becomes a normal booking with price verification, confirmation email and CRM sync — indistinguishable from one your team typed in.

  • Knows returning customers

    It matches the customer by phone or email, greets them by first name, and can pull up their existing booking instead of asking them to spell everything again.

  • Hands over like a colleague

    Changes, cancellations and anything off-script become a note on the booking plus a notification to your team — the bot never mutates a booking on its own, and never buries a staff note.

  • Deterministic where it matters

    The booking flow is a guided script with an audit trail, not a language model improvising with your prices. AI answers only the free-text questions around it.

Questions operators ask

Will the bot quote wrong prices?

It cannot. It calls the same server-side quote engine as every other channel and relays the result. No price originates in the bot — that is an architectural rule, not a prompt.

What if the customer asks something unusual?

Free text outside the guided flow gets an AI answer grounded in your business facts, and anything unresolved is handed to your team as a note with the full conversation. Mid-flow answers — "how many passengers?" — are never sent to an AI at all.

Do I need the WhatsApp add-on too?

For the WhatsApp channel, yes — WhatsApp buys the channel, the bot add-on buys the brain. On your website it pairs with live chat, and Telegram needs only a free bot token.

Which plans include it?

The chat bot is part of Pro and Enterprise.

More of the product

See it on your own operation

Start on the free plan, set up your rates, and switch on Guided Chat Bot when you are ready — every plan and price is public.