Terms of service

These terms govern use of RideDesk (https://ridedesk.app), provided by RidenRank Ltd, a company registered in England & Wales under number 17315160, registered office 33 Meadow Way, Bristol BS32 8BN, United Kingdom. By creating an account or using the service you agree to them.

1. The service

RideDesk is software-as-a-service for transport and vehicle-rental operators: bookings, quotes, dispatch, invoicing, payments, customer messaging and related tools. We provide it on a subscription basis, with modules and add-ons enabled per organisation. We may improve, change or discontinue individual features, and will give reasonable notice of a material reduction in functionality.

2. Accounts and organisations

• An account belongs to an organisation. The person who creates it is its owner and may invite staff and assign roles.
• You are responsible for the accuracy of your account details, for keeping credentials secure, and for everything done under your account.
• You must be at least 18 and authorised to bind the business you register.
• Tell us promptly at hello@ridenrank.com if you believe your account has been compromised.

3. Your data, and your customers’ data

You keep all rights in the data you put into RideDesk. You grant us only the licence needed to host and process it in order to provide the service.

Where that data is personal data about your customers, you are the controller and we are your processor. Our data processing agreement applies, and you are responsible for having a lawful basis to collect that data, for publishing your own privacy notice, and for honouring your customers’ rights. Our privacy policy explains this split in full.

4. Connected third-party accounts

RideDesk can connect to accounts you already own — Meta (Facebook, Instagram, WhatsApp Business), Google Business Profile, payment providers, and email. Those connections are optional and started by you.

• Your use of each connected service remains governed by that provider’s own terms and policies, in addition to these terms.
• You confirm you are authorised to connect the accounts you connect, and that content you publish through RideDesk is yours to publish.
• When you message customers you are responsible for having a lawful basis to contact them, for honouring opt-outs, and for complying with the messaging rules of the platform you use — including the WhatsApp Business Messaging Policy.
• A provider may change, restrict or withdraw its API at any time. We are not liable for a feature that stops working because a third-party platform changed it, though we will tell you and adapt where we reasonably can.

5. Acceptable use

You must not:

• send unsolicited bulk messages, or message people who have opted out or never gave you their details;
• use the service unlawfully, or to store or transmit unlawful, infringing or harmful content;
• attempt to access another organisation’s data, probe or disrupt the service, or circumvent its limits or security;
• resell or white-label the service to third parties without our written agreement;
• use the service to build a competing product, or reverse-engineer it beyond what the law permits.

We may suspend an account that breaches this section, or that puts the service or other customers at risk. Where practical we will warn you first.

6. Fees

Subscription fees, modules and add-ons are agreed with each organisation and invoiced in advance unless we agree otherwise. Fees exclude VAT and other applicable taxes. Late payment may lead to suspension after notice. Fees already paid are non-refundable except where the law requires otherwise.

7. Availability and support

We aim to keep RideDesk available and to restore service promptly, but we do not guarantee uninterrupted or error-free operation. Planned maintenance is scheduled to minimise disruption. Support is provided by email during UK business hours.

8. Intellectual property

RideDesk, its software, design and documentation remain the property of RidenRank Ltd and its licensors. Nothing in these terms transfers ownership. Your own brand and content remain yours.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and because RideDesk is supplied to businesses: neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings; and our total liability arising in any twelve-month period is limited to the fees you paid us for the service in that period. You are responsible for keeping your own records of bookings, invoices and correspondence.

10. Term and termination

• Either party may terminate on notice, effective at the end of the current billing period.
• We may terminate immediately for a material breach that is not remedied within 14 days of notice, or for non-payment.
• You can export your data at any time while the account is open. On termination we delete or anonymise your data after a short grace period, except where we must retain it by law (invoices and tax records).

11. Changes to these terms

We may update these terms as the product or the law changes. Material changes are notified in the panel or by email at least 30 days before they take effect; continuing to use the service after that date means you accept them.

12. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing here removes a consumer’s mandatory local rights, where any apply.

13. Contact

RidenRank Ltd, 33 Meadow Way, Bristol BS32 8BN, United Kingdom · hello@ridenrank.com · +44 7576 995765