RideDesk is built by people who run an airport transfer business on it. FrankfurtRide publishes its desk figures here as they are: counted by the rules written under the table, including the months that did not go well.
Latest month: September 2026 · snapshot taken 2026-10-06
868
enquiries in September 2026: 30 on WhatsApp, 209 by email, 629 from the website
6 h 47 min
median time from a new WhatsApp enquiry to the first human reply
43%
of new WhatsApp enquiries answered by a person within the hour
7%
of people who priced a trip on the website went on to book
39
enquiries that arrived between 22:00–06:59 — 5 of the 6 WhatsApp ones were answered
41
website quotes left out as bots, crawlers or our own team — shown so the exclusion is visible
A month is added once it has ended and the snapshot is taken. Nothing is restated later.
| Month | Website | First reply (median) | Within 1 h | Quote → booking | Night enquiries | ||
|---|---|---|---|---|---|---|---|
| September 2026 | 30 | 209 | 629 (11 forms · 618 priced) | 6 h 47 min | 43% | 7% | 39 (5/6 WhatsApp answered) |
September was the first full month with WhatsApp and the mailbox routed through the desk, so it is the first month we can show on every channel. The number we are least proud of is the median first reply on a new WhatsApp thread: close to seven hours. Less than half of new threads got a human reply within the hour. That is what the agent’s drafts and the review tap are for, and it is the figure we will be watching next month.
A number without its rule is a claim. These are the rules; the script that applies them is in the product's codebase and does not change between months without a note here.
Start on the free plan and route your WhatsApp, your mailbox and your website into one place. Or message the demo first and watch an enquiry become a reviewed quote.
