RideDesk
Support
Help with RideDesk — the booking and dispatch software for transfer, taxi and limousine companies — and with the RideDesk apps for iPhone and Android.
Contact us
- hello@ridenrank.com
- Phone
- +44 7576 995765
- Post
- RidenRank Ltd
33 Meadow Way, Bristol BS32 8BN, United Kingdom
RidenRank Ltd · Company number 17315160 (England & Wales)
Booked a ride?
RideDesk is the software your transport company uses; we don’t take or change bookings. To change or cancel a ride, contact the company you booked with — its details are in the confirmation it sent you.
Common questions
I can’t sign in
Tap Forgot password? on the sign-in screen and enter your sign-in email. We send a 6-digit code to the WhatsApp number on your account, or to your email if you don’t have one, and you choose a new password with it.
How do I get an account?
Your company’s owner invites you from the panel (Settings → Team), and the invitation email signs you in. If your company doesn’t use RideDesk yet, its owner can sign up at ridedesk.app.
Notifications don’t arrive
Allow notifications when RideDesk asks; owners can also manage each device in Settings → Notifications. On an iPhone, also check the iPhone’s Settings → Notifications → RideDesk. On Android, check that notifications are allowed for the RideDesk app in the phone’s settings.
Where are the apps?
The staff app is on Google Play for Android and on the App Store for iPhone. Both open your company’s RideDesk panel, so you sign in with the same email and password as on the web.
How do I delete my account?
In the app, open the menu and choose Delete account, or go to ridedesk.app/delete-account. We confirm the request with a code sent to your email, and delete the account seven days later — you can cancel until then.
Privacy and your data
Read the privacy policy, the terms and how we handle security. For a data request, email privacy@ridenrank.com.